Return, Refund & Shipping Policy

If you're unhappy with your Candle Garden product for any reason we would love to make it right. Please give us a call at (904) 316-7608 and be prepared to return it to us for a replacement. Please note the following conditions:

  • All returns must include the original product (unless damaged during shipping), and must be shipped to us within 15 business days of delivery.

  • Kindly let us know the reason for the return. Examples include:

    • Was your order damaged during shipping?

    • Is it somehow faulty? (We hand-pour all candles so mistakes can happen!)

    • Did we send the wrong product?

    • Not what you expected?

If your order arrived damaged or a shipping error occurred, we will gladly replace your order free of charge. You must send send a photo of the damaged item and shipping label). For any other reason, please ensure the product is returned to us in resalable condition and that everything that was in the box remains in the box.

For any inquiries, feel free to contact us via email at jordan@thecandlegarden.co or call (904) 316-7608.

Return and Refund Policy:

To be eligible for a return, your item must be unused, with tags, in its original packaging, and include the receipt or proof of purchase.

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

For any questions, email info@thecandlegarden.com or call (904) 316-7608.

Shipping (Domestic) Policy

Economy Shipping

  • Starts at $8.95 and increases based on the weight of your order. Delivery time is 5-7 days.

  • FREE SHIPPING on orders of $50 or more. Free shipping is the Economy option (5-7 days). Excludes Alaska & Hawaii.

Shipping (International)

  • Currently, we do not offer international shipping. However, if you have a special request, please contact us via email at info@thecandlegarden.co or call (904) 316-7608 and we will do our best to ship to your international address.